A highly accomplished thought leader, strategist, and conceptual thinker Susan has more than 25 years experience in the utility industry. She was instrumental in making behavioral energy efficiency a “thing” in California and nationally. Susan works with organizations to help them unlock trapped potential by helping teams break out of the status quo, consider problems differently, and design more effective solutions that deliver more successful outcomes. She is a sought after trainer, coaching teams in topics that include innovation and creativity, interpersonal communications, and customer experience mapping. When she’s not mulling over a new way to think about something, she can be found helping her husband dress Ruth, the cow that lives on their roof (see her here).